ROCHA — Shipping & Returns Policy

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SHIPPING

Domestic (United States)

Free shipping on orders $250 and over.

Orders under $250 ship at a flat rate of $12.

We process and ship orders within 1–3 business days. Once your order ships, you'll receive a tracking number via email.

Local to Austin? We offer free same-day local delivery on orders placed before 2pm CT for Austin zip codes. Orders placed after 2pm will be delivered by 11am the next day.

All domestic orders ship via UPS or USPS with full tracking. Expedited shipping is available at checkout; please note that expedited orders must be placed before 3pm CT Monday–Friday for same-day processing.

Rocha is not liable for packages lost or stolen after confirmed delivery. If your tracking shows no update for 5 or more business days, contact us and we'll open a claim on your behalf.

International

We ship worldwide. International rates are calculated at checkout based on destination and package weight. Please allow 5–12 business days for international delivery.

Import duties, taxes, and customs fees are the responsibility of the customer and are non-refundable. Rocha is not responsible for delays caused by customs processing.